How It Works
Start with our Request Service form, or contact us by phone or email. Tell us about your space, what needs cleaning and when you’d like us to come.
We’ll review the details, ask any follow-up questions and recommend a service block with a clear price. Your appointment is booked once we’ve agreed on the work and confirmed a date.
Step 1:
Tell Us About Your Space
Tell us the type of cleaning you need, the approximate size and current condition of your space, and which rooms or tasks matter most to you. Include your preferred dates and whether you’re looking for a one-time clean or regular visits.
If you’re unsure about something, let us know. We’ll work through the details with you.
Step 2:
We Recommend the Right Service Block
We use the details you’ve shared to recommend how much cleaning time to book. We explain the price, which tasks we expect to cover and what may need a separate visit or quote.
You can ask questions and adjust the priorities with us before confirming.
Step 3:
Confirm Your Appointment
Once you’re ready to proceed, we confirm the date, arrival time, agreed work and price. We also arrange access and discuss any instructions for your property, including pets, parking or areas that need special care.
We’ll let you know if anything needs to be prepared before we arrive.
What Happens on Service Day & After
Step 4: Service Day
We begin with the agreed priorities and work through the planned tasks within your service block.
If something needs more time or a different approach than expected, we’ll explain the situation and discuss the options with you. Any additional work and cost must have your approval before we proceed.
Step 5: After the Visit
We’ll let you know what was completed and flag anything that needs further attention. For recurring visits, we keep notes on your preferences and any agreed changes so you don’t have to repeat the same instructions.
If something within the agreed work was missed, contact us so we can review it with you and arrange to put it right.
Step 6: Ongoing Care & Scheduling
If you’d like regular cleaning, we’ll discuss how often you need us and agree on a schedule, subject to availability.
As we get to know your space, we can recommend adjustments to the cleaning time or priorities. Any changes to your service or price are discussed with you before they take effect.
Payment & Billing
Payment is due at the time of service. We’ll confirm the price and explain the available payment options before your appointment.
If you approve additional work, we’ll agree on the cost before it begins. For recurring cleaning, we’ll discuss any changes to your rate before the affected visit.
Ready to Get Started?
Send us a service request with details of your space and preferred dates. We’ll follow up with a recommendation and availability.
Have a question first? Call us at (604) 217-7198.